Analysing aspects of service recovery based on case scenario or for a chosen service user group, with a rational for action supported by evidence.

This component is intended to assess the following learning outcomes:
4. Critically explore the underpinning theoretical aspects of
measuring service quality in healthcare
5. Consider intergenerational service preferences in health
service management and delivery
6. Analyse current issues in service delivery from a service
quality perspective.
7. Explore methods and systems for service recovery and
resolution.

(i just want the writter know that. this essay should written as essay report.)