Ase Study: Communications problems on 9/11
Aside from the technical problems with radio transmissions, discuss some of the inter-agency communications failures at the Twin Towers on 9/11.
What communications problems are highlighted by Chapter 9 of the 9/11 Commission Report? What could have been done in advance of the event to alleviate some of these problems? How could communications have been handled differently after the attack? What steps would you take to try to ensure better communications among responding agencies in future incidents?
If you are in charge of emergency communications or crisis communications for an organization, what specific elements would you consider in your emergency communications plan designed to avoid some of these pitfalls?
Address these questions in a paper of seven-to-ten pages, double-spaced.
here is the link to read chapter 9 on the 9.11 commision report that the essay is based off of