ASE STUDY: Creating a drama at T.G.I. Fridayas

Please answer all 4 questions and also a Report of 1500 words according to the case study.

Referencing Requirements:
Lashley, C. (2000) a?Empowerment through involvement: a case study of TGI Fridayas
restaurantsa, Personnel Review, 29 (6), 791-815.
Skordoulis, R.T. (2005) a?TGI Fridayas, UK: A Case of Innovationa, Corporate
Reputation Review, 8(1), 73-79.
Wang, K-C, et al (2004) a?The effect of WebPages on customer satisfaction: a
restaurant case studya, Advances in Hospitality and Leisure, 1,217-229.