Ase Study of Patient Flow in a Hopsital Setting

Case Study: An ambulatory health care system, Delta Healthcare, had difficulty assuring high levels of patient satisfaction. Deltas patient satisfaction scores are in the 20th percentile nationally, staff and physicians morale is low, and patients experience long waits for initial and follow up appointments. Your primary considerations include how you will define the problem(s) and assign accountability for their solution(s), as well as what type(s) of evidence are required to inform your analysis and recommendation. Your CEO has requested a one-page, high level overview of how the executive team should approach this issue. What do you recommend? (approx. 250 words)

Seems as though I can order only minimum two pages, so I will edit the essay to fit the 250 words requirement.
I think it is important to look into patient flow issues, especially patient discharge time.