Avid Garvins concepts in Operations Management

Apply the concepts in the paper by David Garvin (copy provided) to each of the following three businesses:

1. McDonalds Hamburgers
2. A london taxi cab (one offering a service, not vehicle itself)
3. A local branch of Starbucks

Conduct a critical review of both the businesses and Garvins concepts as you do so

You are required to:
-Provide a summary of the article showing that you understand its content and the relevance of its content to Operations Management
-Critically comment on how well the article is written and presented in terms of style and layout, identifying good points and bad points
-Identify lessons that the businesses might learn from Garvin
Garvin D What does product quality really mean provided