Business information system) DIRECT LINE reviews and system aquisition

i have send the attachment below about direct line which is
(an insurance company )and you should get the idea from it by reading it then to answer the following questions:

1) summarise the different systems acquisitions approaches used in direct line.

2)explain the reasons givin for these approaches.

3)what do you think made direct line break with tradition and purchase the chordiant package.

* deliverable: a REPORT with diagrams and flow charts where appropriate…….