Cluster competencies and their behaviour

This should be set out as exam notes in essay format and must include strictly referencing in the text. it must have 4 references.
The books that we are using for our module which is management organisational development iare the following.
French et al (2000) organisational development and transformation published by McGraw Hill.
Jones, G, George, J & Hill, C (2001) Contemporary Management, published by McGraw Hill.
Keuning, D, (1998) Management: A contemporary Approach, Published by FT/Prentice Hall.