Communication in health and socialcare setting

Outcome Learning Outcome Assessment
In this assessment you will have the opportunity to present
evidence that shows you are able to:
Able to explore how
communication skills are
used in health and social care
1.1 Apply relevant theories of communication to health and social
care contexts
1.2 Use communication skills in health and social care context 1
1.3 Review methods of dealing with inappropriate interpersonal
communication between individuals in health and social care
1.4 Analyse the use of strategies to support users of health and
social care services with specific communication needs 1
Understand how various
factors influence the
communication process in
health and social care
2.1 Explain how communication process is influenced by values and
cultural factors 1
2.2 Explain how legislation, charters and codes of practice impact
on the communication process in health and social care 1
2.3 Analyse the effectiveness of organisation systems and policies 1
2.4 Suggest ways of improving the communication process in a
health and social care setting 2
Able to explore the use of
information and
communication technology
(ICT) in health and social care
3.1 Access and use standard ICT software packages to support in a
health and social care setting 3
3.2 Analyse the benefits of using ICT in health and social care for
users of services, care workers and care organisations 3
3.3 Analyse how legal considerations in the use of ICT impact on
health and social care 3
Essential requirements
Access to ICT facilities, including the internet is essential to ensure sufficient competence can be demonstrated. Learners will
need to be familiar with the systems and processes of record keeping (particularly of the Data Protection Act), and
communication within the workplace. Learners will also require opportunities to practise and demonstrate use of communication
skills which can be assessed either in the workplace (as long as confidentiality is maintained and permissions obtained) or in a
simulated environment.

In addition to the above PASS criteria, this assignment gives you the opportunity to submit evidence in order to achieve the following grades
Grade Descriptor Indicative characteristic/s Contextualisation
M1.Identify and apply
strategies to find
appropriate solutions.
? effective judgements have been made
? complex problems with more than one variable have
been explored
In any question that requires you to analyse, you are required to draw out relationships between the
components of an argument and uncover any implications of the relationships. By necessity, this requires you to
use more than one variable. To achieve M1, you could effectively judge what the components are appropriate
and have an effective approach to the drawing out of relationships. Additionally, you could also gain them in ACs
1.2 and 2.4. In both you have to make practical suggestions and if you can explain how these suggestions are
effective, you could gain M1.
M2. Select, design
and apply appropriate
methods or
? relevant theories and techniques have been applied
? a range of sources of information has been used
? complex information/data has been synthesised and
As with M1, M2 could be gained in any i??analysisi?? question. However, it would be easiest to gain it is AC 1.1
where you have to choose and apply i??relevant communication theoriesi?? or in AC 2.1 where you have to i??Explain
how the communication process is influenced by values and cultural factorsi??. To gain M2, you have to use
multiple sources to identify the components of your argument and to draw out the implications.
M3. Present and
appropriate findings
? the appropriate structure and approach has been
? coherent, logical development of principles/concepts
for the intended audience
? communication has taken place in familiar and
unfamiliar contexts
M3 could be gained in any i??analysisi?? question as long as you develop your arguments and present your findings
in a clear and logical manner. AC 1.3i??s review question is also a good way to achieve M3. In a review question,
you have to, not only, analyse the issues but you must also organise your results in a clear and coherent fashion
to help you better determine whether change is necessary. To achieve M3, you must also use technical language
properly and in context. Some tasks will require you give an opinion on a scenario and this will be a context that
is unfamiliar to you, others will enable to use familiar contexts.
D1. Use critical
reflection to evaluate
own work and justify
valid conclusions
? conclusions have been arrived at through synthesis of
ideas and have been justified
? the validity of results has been evaluated using
defined criteria
This could be gained through any i??analysisi?? or i??reviewi?? question as long as you explain why you have arrived at
your conclusions. For example: in AC 2.3, you need to identify criteria upon which to judge effectiveness and to
achieve D1, you would need to explain why you have selected those criteria. Similarly, in AC 2.4, you could
explain the criteria you have used to judge the benefits of using ICT.
D2. Take
responsibility for
managing and
organizing activities
? substantial activities, projects or investigations have
been planned, managed and organised
? the importance of interdependence has been
recognised and achieved
In an i??analysisi?? question, you are required to draw out relationships between the components of an argument
and uncover any implications of the relationships. D2 can be achieved if you are able to explain any
interdependencies that might exists between the components. D2 could also be achieved if you are very
thorough in your search for sources and turn any of the tasks into a substantial research activity. Alternatively,
you could use different sources for different questions and the tasks, as a whole, could be substantial.
eative thinking.
? ideas have been generated and decisions taken
? self-evaluation has taken place
? convergent and lateral thinking have been applied
? problems have been solved
? effective thinking has taken place in unfamiliar
D3 can be gained in a number of ways. One of the easiest ways is to critique your performance in a thoughtful
and logical manner: stating what you would do differently now, especially in the light of the theory covered in
the subject. In AC 1.4, for example, you are asked to analyse the use of strategies to support users of health and
social care services with specific communication needs. You could explain what different strategies you might
use now that you did not use before.
Please note that for unit assignments assessors should use these or other exemplar indicative characteristics for the individual grade descriptors from Annexe C of the HN specification or
any other relevant indicative characteristics for the particular assignment. The indicative characteristic should then be contextualised. Only one indicative characteristic per grade
descriptor, M2, M2, M3, D1, D2, D3 is required.