Customer service problem solving and alcohol management

imagine that you own a hotel that is really expensive. the imaginary hotels name is ONNA°. you must write about:
-problem solving process for customer service ( for the imaginary hotel business)
problem solving strategies
-negotiation skills

and you must write about alcohol management. (A±n your hotel..)
-types pf alcohol operations(bar, room service, minibar,restaurant)etc.
-consideration and policies for you business . (example: must be 21 etc )