Customer services issues in Pakistan air line

Introduction
Purpose of research:
Research question
Objectives.
LITERATURE REVIEW.

(WHAT IS LITERATURE REVIEW)
MEHTODOLOGY.
OVERVIEW OF METHODOLOGY.
Research strategy

Questionnaire survey

Method of sampling collection

Case study

Research finding analysis
Qualitative stage

Quantatitive stage

Credibility of research

Access and resource of implication

Ethical implementation
Summary, recommendation and conclusion

Appendix
Interview guide
Customer questionnaire survey
Managers interview

References