Customers attitude to word online banking, UK

some points (Objectives) i want u to consider it;(it might help u)
* add general ideas about banks ( in the background)
* banking & non banking financial services such as tesco and virgin money (Difference Between Banking and Non Banking Finance Companies (non banking become competitors instead other banks by their loyal and trust customers)
*Risks and benefits which feared customers through the use of electronic banking services
*The causes of customer satisfaction for e-banking services
*Understanding of the clientas need
*Investigate how banks manage CRM when retaining consumers

these some ideas i thought about it, in addition to your ideas and suggestions
ill attach the structure which the tutor gave it to us

thank you

the deadline (28th of JAN)