Customers services management for Llyods and Tsb

1.brief Introduction of the TSB (Statement of purpose)
2. What are the opportunities for the division of lloyds and Tsb affected the quality of the services and products provided to their customers ?
3. What recommendation could improve llyods and Tsb after their divition and how it relates to analysis? 4.What can you conclude from this split of those 2 banks for their future?