Cycles of failure, mediocrity and success and the role of staff empowerment on breaking the cycle

Task
Essay

Managing Relationshipsa Discuss the cycles of failure, mediocrity and success and the role of staff empowerment on breaking the cycle.

In your essay you need to:
Explain and explore the different cycles and the effect on staff and customers. For example, you may discuss how unhappy staff deliberately respond poorly to customers passing on the level of dissatisfaction they feel to customers.
Identify and critically evaluate the processes of empowering staff. For example, discuss the different ways employees can be empowered and how company policy can actively works against staff feeling empowered.
Analyse the impact of staff empowerment on the cycles of failure, mediocrity and success
Finally, discuss recommendations for a company to break the negative cycles and focus on maintaining a positive cycle.
You need to do academic research beyond the textbook to address this essay topic. Incorporate at least three relevant journal articles.

Rationale
The purpose of this assessment is to have the students:

Develop reflective and effective research practice
Develop critical evaluation skills
Develop essay and argument building skills


please use academic journal for the reference and also explain the concept of the empowerment by using how , when ,why?.furthermore, discuss of all 3 cycles and identify the impact of the empowerment and implication to the previous problems and al how to be a good cycle.