Ealth Care Involvement Real Time Wait Emergency time Reporting

Needs to be APA 6th Edition and needs to have headings.

Looking at how patients can take an active involvement in accessing emergency department care with real time wait time reporting technology. Ideally if we can do this with from a Canadian perspective with some supporting documentation from an american perspective.
Can be written from an I perspective and would like some scholarly articles (having trouble finding) however can contain other some articles or documents as well. See links below.