Ealthcare Organization Process Improvement Report

Scorecard Analysis: Process Improvement Report

Website icon iGuide: ePortfolio.
Website icon Writing Feedback Tool.


The goal for this assignment is to construct a balanced scorecard for a selected organization and to generate recommendations for process improvement and organizational fitness. Recall the Kaplan and Norton (1992) article, The Balanced Scorecard: Measures that Drive Performance,from your Unit 8 studies. Also, review the concepts from the Gunduz and Simsek (2007) article, A Strategic Safety Management Framework Through Balanced Scorecard and Quality Function Deployment.Note that Kaplan and Nortons (1992) balanced scorecard framework is depicted in Figure 2 of the Gunduz and Simsek (2007) article.

The Kaplan and Norton (1992) framework will serve as a valuable resource for your first assignment in Unit 9. Recall the subsequent, short readings from Unit 8 on the basics of balanced scorecards, the updates by Kaplan and Norton (1996) on linking the scorecard to organizational strategy, as well as Nortons 2011 Harvard Business Review blog which provides a brief retrospective on updates and lessons learned.

Apply the concepts of balanced scorecards and create recommendations for organizational improvements. To that end, this assignment requires the following and, to successfully complete this assignment, you will be expected to:

Describe the organization, including its vision and mission.
Convey the organizations values through an ethical, organizational, directional strategy.
Provide a macro-level discussion on financial and internal processes, learning and growth, and customer satisfaction.
Synthesize evidence-based and best practices into recommendations for monitoring and improving discussion.
Communicate information and ideas accurately, including reference citations and correct grammar.

Instructions and Critical Success Factors

Select a health care organization that has readily available data for the four categories from the Kaplan and Norton (1996) model. You may wish to select your employer; however, please do not disclose proprietary data without prior written consent from your employer. You may wish to review Web sites of large, global organizations, to research case study articles on best practices, and so forth for suitable organizations.
Analyze the company using any future adaptation of the balanced scorecard Kaplan and Norton (1996) framework referenced above that fits your selected organization. Connect vision and strategy with the four elements: financial and internal processes, learning and growth, and customer satisfaction. Your goal is to communicate vision, strategy, objectives, measures, targets, and initiatives for each of the four elements. It is important that you convey content in a clear, concise manner.
Generate four recommendations for process and quality improvements and for organizational efficiency and learning. Be specific in your language and include evidence-based concepts from peer-reviewed literature. A minimum of four outside peer-reviewed sources are required for this assignment.
Use APA format with cover page, abstract, table of contents (including list of figures and tables), headings, subheadings and reference list.

Critical Success Factor For This Assignment: At a minimum, you are expected to address the four facets of the balanced scorecard model by Kaplan and Norton (1992) and provide recommendations for each facet.

To achieve a successful project experience and outcome, you are expected to meet the following requirements:

Written communication: written communication is free of errors that detract from the overall message.
APA formatting: resources and citations are formatted according to APA style and formatting guidelines.
Number of resources: minimum of six resources (Norton and Kaplan will be two).
Length of paper: 10a 12 typed double-spaced pages.
Font and font size: Arial, 10 point.

Your instructor may also use the Writing Feedback Tool to provide feedback on your writing. In the tool, click the linked resources for helpful writing information.

Folder icon ePortfolio prompt: You are required to save this learning activity to your ePortfolio.