Elivering consistency in food and beverage operations

Ratskeller Restaurant (Munich, German)

Using a suitable range of academic theory, you are to produce a formal report that delivers a concise yet critical evaluation of customer service auditing tools that are used to measure service quality in the food and beverage sector.

Having selected a suitable restaurant operation through online research, in your report appendices, you are required to include evidence of accessing the restaurant website prior to the visit taking place, in addition to online sites that provide **reviews of the restaurant posted by past customers**

Based on your research you are to either select or develop an auditing tool for use during your visit and justify the reasons for its selection or development. Your report must also include the criteria linked to your auditing tool that you intend to use to measure your dining experience and this should be presented in your appendices.

Elivering consistency in food and beverage operations

Ratskeller Restaurant in Munich, German

A formal report delivers a concise yet critical evaluation of customer service in term of empathy (staff sympathetic and reassuring, staff anticipated quest needs, feeling of importance as customers, etc.) based on customers review on uk. Also provide some recommendations for further improvement.
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