Emergency department bottleneck proposal

Middletown Hospital is a 200-bed general not-for-profit hospital. The hospital has a 20-bed Emergency Department (ED). It averages 100 patients per day. The CEO of the hospital has been receiving numerous complaints about long waits for care and poor service. Upon analysis, the vast majority of those complaints come from patients seen between 6:00 p.m. and 10:00 p.m.
The CEO calls a meeting with the administrators of the ED. He wants this problem corrected. The ED administrative staff tells him the problem is volume. Over 70% of all admissions check in between 6:00 p.m. and 9:00 p.m. The ED is reaching peak volume when all the other services in the hospital are in the after-hours mode.
The CEO authorizes a Six Sigma Team to analyze root cause and provide recommendations for improvement.


Write a work plan of more than 500 words in which the team assumes the role of the leader of this process. Do the following:

” Analyze scheduling and controlling techniques with regard to the effect of service availability on the ED bottlenecks
” Make recommendations on staffing or alternative sources of care
” Introduction and conclusion
” Format your paper according to APA standards.