Employees contribution in customer satisfaction, customer retention and customer loyalty in SME retail organization like SUPERVALU

I want a dissertation on retail stores in ireland as after the recession compettition is tough and every store is fighting, i want to prove that employess can be a cmpetitve advantage in achiveing long term profit, customer loyaly, customer retention and customer satisfection

This is a part of a full dissertation of 80 pages. Firstly you deliver 20 pages to me and then I will order 20 more, and then 20 more etc.