Formal paper discussing an example of how a real organization has implemented help desk/tech support operations.

Article Review Specifications
The article review assignment consists of a formal paper discussing an example of how a real organization has implemented help desk/tech support operations. Format specifications of this paper include:
a? Overall format is MLA.
a? Use all 1a? margins.
a? The number of pages required for the article review is four pages not including the works cited page(Total of 5 pages). Please number the pages of the report body and works cited.
a? Use a 12 point font with double line spacing for the body of the paper.
a? Include a works cited page with 12 point font and single line spacing.
a? Minimum of three works cited source references.