Hallenges and issues in Operation Management during a Merger or Acquisition

Chapter 1: Introduction and Background
The first chapter is intended to set the stage and to serve as the basis of the entire research project. You should include all relevant information which will introduce the company to the reader. Specifically, think of writing about the following:
” History of the company;
” The company s lines of business and a description of its products and services;
” The organisation structure; if the company owns subsidiaries, then it could be useful to know how the consolidated structure is designed;
” Description and overview of the financial health of the company over the recent past;
” Description of the operations systems currently in use.
Note: You might also address some of the above issues in later chapters. Hence, please remember that this is an introduction and should be treated as such, meaning that the level of detail should not be excessive.
Chapter 2: Sources of Information and Methodology

” What are your sources of information for your research project? Where did you obtain them?
” Did you obtain appropriate authorisation for the use of any sensitive information pertaining to the company?
” What methodology is used to perform your analysis?
Note: This chapter should not be very long, but it should nonetheless be as complete as possible. The intention is not to have a complete literature review and detailed methodology, but instead, the chapter s purpose is to introduce rigor in the research process, which will be beneficial in the programme s final dissertation.
Chapter 3: Operations Strategy and Competitiveness
In the third chapter, you are required to develop and discuss the company s strategy from an operations viewpoint, and, in doing so, evaluate its degree of competitiveness. Specifically, you should focus on the following questions:
” What is the operations strategy, using different perspectives, namely, market requirements and resource constraints?
” What are the top-down and bottom-up perspectives to developing operations strategy?
” What is the process for developing operations strategy?
” How is operations strategy implemented?
” What are the critical success factors (CSFs) and core competencies (CCs) of the organisation?
” How is operations strategy integrated with the overall organisational strategy?
” How effective is the organisation in meeting the needs of its customers (or service users)? The following attributes should be given consideration in the evaluation of competitiveness: price, quality, product/service differentiation, variety, timeliness, customer service, and location.
” How is productivity measured and used in evaluating competitiveness?
Chapter 4: The Design of the Supply Chain and Operations Model
In your fourth chapter, the focus will shift towards the longer-term decisions made in operations management. These are the decisions which apply mainly to the design of the supply chain. In particular, you should focus on the following:
” How are operations processes designed, and what are the tools used for their design?
” How are products and/or services designed, and what are the tools used for their design?

” Discuss the steps used by the organisation to design and configure the entire supply chain and supply network, including suppliers and distributors;
” Discuss the steps involved in the determination of the organisation s long
term location decisions and the management of its long-term capacity.Chapter 5: The Ongoing Management of the Supply Chain and Operations Model
In the fifth chapter, the focus will shift towards shorter-term decisions made in operations management. These decisions apply mainly to the ongoing (daily) management of the supply chain. In particular, you should focus on the following:
” Which methods are used internally to forecast demand for products and services? What are the methods used to measure the accuracy of the forecasts?
” Discuss the inventory management policies of the organisation;
” Are there any resource planning tools that are currently in use? Describe the functional applications of these tools and any other issue resulting from their application;
” Is the organisation geared towards continuous improvement philosophies, lean philosophies, ISO, etc.?
” What are the aggregate planning strategies for meeting demand? Is the organisation using pure or mixed strategies? Comment (critique) the approach(es) used;
” What tools are used to schedule production, resources, and capacity determination?

Chapter 6: Analysis of the Operations Efficiency and Effectiveness
In the sixth chapter, you will put the emphasis on determining whether the design and the ongoing management of the operations is efficient and effective. In particular, your focus should be on the following:
” What impact have the shortand long-term decision-making policies and procedures had on the cost structure of the organisation?
” Have the operations strategies influenced the financial health of the organisation?
” Have the operations systems and planning tools helped the budgeting process?
” How would you rate the overall Operations Management System, in terms of its efficiency and effectiveness?
” Based on this overall rating, do you think that the organisation is positioned to be competitive domestically? Globally? What might it do better, in order to achieve these ends?
Chapter 7: Conclusion
In the seventh and last chapter, you will present a short conclusion which should address and summarise the main findings of your research. In this regard, you will summarise the previous chapters, critically analyse the main findings from an operations management point of view, and link them to your earlier discussions on long term and short term decisions.
Note: The full research paper (including the first 4 chapters submitted in Week 4) is DUE END WEDNESDAY, DAY 7 of Week 7.
Length Requirement: The last 3 chapters should not exceed 15 20 doublespaced A4 sides. The target length for your ENTIRE Research Paper is 5,500 words for the main body of your report. This excludes your Front Page, Executive Summary, Table of Contents, any Appendices, and your References List.
You should also remember to include a single A4-page Executive Summary at the start of your finished paper.
Please also include a title page, with the title of the paper, the organisation that you have researched, and the author s name, plus a word count for the main body of your submission. Please include page numbers and cite all references, and once more, ensure that you are fully complying with the Harvard Referencing System.
Havard Referencing