Health service quality development 282 (Part 2)

Hi there
This is the second part of the assignment, we did the first one 3 weeks ago. it was about health service quality development 282. I made some changes on part one (result, finding and conclusion were taken out because its gonna go to part 2 )
. Actually I dont understand this part thatas why
I will upload all the information you need. Feel free to ask me any question, so I can send it to the lecturer and get back to you.