How customer service can effect gross sales of a company

If you have never written a research paper or it has been some time since you last wrote a research paper, take some time to gather your thoughts and read all the information in this section of Blackboard.

A research paper is NOT an essay or a term paper. A research paper asks a question or poses a hypothesis, contains a literature review for information about the question and provides a conclusion based on your analysis of the literature review. As a minimum you must have those three parts.

I compare a term paper and a research paper this way: when two people look at the same shape, one concludes that it is a circle, the other concludes that it is a sphere. Itas a matter of depth and perspectivea¦and work. I prefer students to use the sphere approach.

In my view, a research paper should be significantly more academically challenging to the student than a term paper. True research begins with a research question (hypothesis) and then goes about trying to prove or disprove that research question/hypothesis. Proving the hypothesis can be from either an empirical study (primary data) or from a synthesis and analysis of third party literature (secondary data). Using primary data means you collect the information and do the analysis; using secondary data means that someone else collected the data and reported the results and you are trying to use their data to prove/disprove your hypothesis.

The question does not need to be rocket science, but should be something that you are trying to prove with your research paper and methodology.

Whether doing primary research or secondary research, when doing a literature review, you try to find references that support your hypothesis. Primary research comes from empirical data which you collect. Good research finds both supportive and contrasting information. The trick for you (the researcher) is to evaluate secondary data in light of the research question.

The bulk of the paper, after the literature review, deals with how you construct your research to support or reject the hypothesis or research question. It should have a logical flowa¦first the literature that supports the question, then that which would reject your question/hypothesis. Once both sides are presented, you must synthesize the material to obtain the conclusion, especially if this is soft research. Hard or primary research will usually prove or disprove the hypothesis as a result of the statistical analysis you perform on your data (primary research) or someone elseas data (secondary data).

One of the most important areas of a good research paper is the conclusion. This is where you answer your research question and clearly delineate the reason(s) for accepting or rejecting the research question or hypothesis. It should clearly state if the hypothesis was accepted or conversely, if and why it was rejected.

All of us look for shortcuts. People who read research papers are no different. It is sad to say many people look only at the research question or hypothesis and then skip to the conclusion to see what happened. All the stuff in the middle, which is ALL your hard work, often gets overlooked. That is why it is important to clearly lay out the beginning of your paper and the conclusion.

Simple Guidelines To Help You Get Started On Your Paper
1. Select a topic that is of interest to you. In this course, almost any area of information systems or information technology or the management of either of those is acceptable.
2. Use the resources available to you in the Research section of Blackboard
3. Decide on the ONE main question that you want to focus upon in your research.
4. Plot out a logical sequence of your thoughts that you will follow throughout the paper. This should be the outline for your work and may become your table of contents.
5. Make sure that each sentence your write relates in some way to that main research question.
6. Start with short paragraphs and write short sentences.
7. Use correct grammatical style when writinga¦subject, verb, object, etc.
8. Make sure that you cite all your references in the body of your work as well as in the Works Cited/Bibliography. Donat know how to cite references and are too lazy to learn? Check this site out: or recommendations. Should be less than one page.
a? Introduction: Give a little background of the issue and why the problem is important
a? Body: Cleary state the research question, conduct a literature review, identify the methodology used, supporting data, enough sections to clearly tell supporting data from rejection data, discussion of both sides of the issue if appropriate.
a? Conclusion: Answer the research question. Tell what you found out, acceptance or rejection of the hypothesis, why. Offer suggestions or feasible solutions if appropriate.
a? Works Cited or Bibliographya¦list of sources used in the research effort
a? Appendices as appropriate to support your research
When in doubt, follow the MLA (Modern Language Association) format.
Other tips:
a? Do not use personal pronouns in a research paper. Do not use a?I, my, you, etc.a? Instead, of a?my researcha? use a?this researcha? or something similar. Personal pronouns are fine for an essay paper but the assignment in this class is a RESEARCH paper.
a? Do not write a story. This is not a novel. It is research. What you think doesnat really matter in a research paper. What IS important is what you can convince the reader you know through analysis of your literature review.
a? Do not start the paper with a preconceived answer to your research question. Let your literature review answer the question for you.
a? Do not give new information or cite new sources in the conclusion of the paper. The conclusion is where you give your opinion based on the analysis of your literature review. This is your opinion, not someone elseas, and the only place in the paper where you can express your opinion.
a? Do not plagiarize your paper. If you get an idea or use words that have already been published then you must give credit and cite that reference. I will submit your paper to and you will be caught if you plagiarize your paper. Penalties for plagiarism can be severe. If you are not sure what plagiarism is or how to avoid it, use the resources in the Research Help and Information section to educate yourself. Just like when you get a traffic ticket, ignorance is no excuse.

General Guidelines
a? Type your paper or write it on a computer and print it out on standard-sized paper (8.5 X 11 inches).
a? Double-space your paper.
a? Set the margins of your document to 1 inch on all sides.
a? Create a header that numbers all p