Ind 3 academic articles which covers the evaluation of quality in a service setting

Find 3 academic articles which covers the evaluation of quality in a service setting. Its vital that you use an academic articles and they have to be different industries such as Transport, Communication, Aviation .. etc. The articles have to be max 6 to 10 pages. Also I prefer articles relevant to the UK.

1-For your chosen article make notes on the following?

A-The time, place, and service under consideration(your article)?

B-The approach used to evaluate the service and method (what method they use)?

C-The reasons given for using this approach(why they used this method)?

D-The practical requirements for using this method(if you want to use the method what do you need)?

i.e. any of the following: access to whom, time commitment, skills, sampling, cost implication

Assessment criteria?

you will show confidence with the subject, able to discuss freely and illustrate the theory with example. Minimal references

ability to make constructive and critical points

supportive and attentive to peers,

For the words account use 400 words each article which means 100 words each part. and please put each article in a file.

please I need to look at the article and where you get it from to read it after you finish answering the questions i.e. the article link.

thanks