Irm Fixed Price Contract for Reno Municipality to outsource remittance operations for payment processing functions

To create a firm fix price contract based off the information that is within the attached RFP (Request for Proposal).

The Reno Municipality would like to outsource remittance functions for our payment processing functions, which we currently do as an in house function. The functions that are being outsourced will involve transferring the payment center, customer service representatives, and other payment processing services in connection with payment of water, gas, electric, and wastewater charges. For this statement the contracted agency will be known as a?the agency,a? while Reno Municipality will be referred to as a?the municipality.a?