Irport Passenger Process Mapping and Evaluation

any airport with in the UK Gatwick airport preferred
1. For a chosen international airport you are to construct a process chart detailing approximately 30 process activities for the departure and arrivals processes for a holiday trip by airplane (i.e. leaving and coming back to the same airport). Your chart is to include:
a? List of activities including queuing
a? Classify each activity as an operation, transport, inspection, storage or delay
a? For each activity add a rough estimate of process time or distance for your chosen airport
40 marks

2. Discuss each activity listed in your process chart. Critically evaluate your process chart.
30 marks

3. Indentify three potential improvements in your chosen airport and consider what changes are required and quantify the benefits.

1. Appreciate the basic scope of OM and have an understanding of how this function contributes to the realisation of organisational objectives in a competitive environment
2. use skills and knowledge to solve some important problems in a manufacturing or service environment
3. Ability to analyse both OM theory and applications.

Authors
Heizer, Jay H.Render, Barry.
ISBN
1408215306
Title
Operations management /
Year
c2008.
Publisher
Upper Saddle River, N.J. : Pearson Prentice Hall,

2 Authors
Slack, Nigel.Chambers, Stuart.Johnston, Robert, 1953-
ISBN
9780273708476
Title
Operations management /
Year
2007.
Publisher
Harlow : Financial Times Prentice Hall,