Isco Case Case Study and questions attached
Please provide specific answers to the following questions, CISCO case is attached
Question 1) What actions has Brad Boston taken since 2001 in centralizing Ciscoas IT planning and strategies? Assess the impact of these actions on Ciscoas performance.
Question 2) What are the major responsibilities and contribution of Ciscoas Business Process Operating Committee (BPOC)?
Question 3) What challenges has BPOC faced in supporting Bostonas IT vision?
Question 4) Discuss the factors that BPOC should consider in prioritizing the e-customer initiative proposed by the customer advocacy group to implement a global Customer Interaction Network. If the proposal was turned down, what should Boston communicate to the proposing team?