Iscussion Questions About Outsourcing

1. How much do you think that this organizationas success is related to core competence versus their innovative strategy of not using pseudo names or fake accents? Do you think that other BPO organizations should adopt these strategies and make it common? Why or why not? To start off the discussion, think about the costs involved with hiring workers with such specific and in depth knowledge in the targeted core competencies.
2.If BPO organizations shifted towards providing services that targeted core business functions and had a staff with proven background knowledge, do you believe more businesses would consider outsourcing those types of functions? What risks are eliminated by using this type of niche player?

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