Laim Response Letter a Delivering Negative News

o Complete the following two outlines for your chosen scenario (outlines found on page 3 & 4 of this document):
a) Direct method
b) Indirect method
o Write a formatted Claim Response Letter using your indirect outline for the scenario you have chosen.
o Format note: Please use block-style with open punctuation a
* Direct Outline
o Indirect Outline
o Completed letter