Loria Jeans Coffees Australia in 2010-2014

Please analysis the Gloria Jeans Coffees Australia in 2010-2014 period.

1. Gap analysis product and market growth options framework and triple bottom line.

Please use 1 page to use A Gap analysis to describe the Gloria Jeans Coffees Australiain 2010-2014 period.
what is the differences between what they said and they were going to achieve and what they actually achieved. Also please provide the Recommendations ( between 3 5 for the next 5 years) depends on how many differences you find that.

2. Please use 1 page to describe the 5Qs framework to analysis the Gloria Jeans Coffees Australia in 2010-2014 period.

1 What amount of growth and level of profitability does the organisation plan to achieve?

2 What products and services does it plan to produce?

3 What customer and geographic markets does it plan to service?

4 What generic strategy does it plan to follow to position itself uniquely against competitors?

5 What position does it plan to hold in the future?

Thanks