Managing Operations) Executive Summary: TQM Spying at Richey

1. Strictly English UK writing
2. References must be from Journal articles, Books and well known news articles only!
3.The Word Document and PowerPoint Document attached will be your guidance (LOOK AT DOCUMENTS ATTACHED)
4. Do the executive summary regarding the Format & Grading Criteria section on the Word Document attached.
5. Also look at the PowerPoint Presentation document attached and composed, in which relates to TWM Spying at Richey, however the PowerPoint presentation document is too one sided, and must include positive factors to do with mystery shopping. As well as, try and come up with a way to emulate a customer in a different way, rather than a mystery shopper.