Mployability Skills Reflective Log and Evidence Portfolio

” Complete the 5 reflections on workplace experience.

” Identify the 10 Employability Skills you will be providing evidence for (each on a separate A4 sheet) and reflect on and evaluate your skill achievements and detail action plan for the future development.




Instructions

My role in the organisation is being responsible for the day to day Travel Consultant at travel agent.


” 1-Five reflections of your workplace experience using the headings as shown in the examples and template on pages 32-34 of the Learning Through Work Handbook. Each of these sections should be fully completed with good use of examples and evidence.








” 2-Evidence of the achievements of ten employability skills using the headings as shown in the example and template on p.35-36. These employability skills should be drawn from a wide cross section of your roles and responsibilities while working in industry.




” 3-Complete the 5 reflections on workplace experience.

” 4-Identify the 10 Employability Skills you will be providing evidence for (each on a separate A4 sheet) and reflect on and evaluate your skill achievements and detail action plan for the future development.

 
EXAMPLE: Clare s reflections on her negative workplace experience:

Date : 9 June 2008 Place:  Can u Travel London

What happened Give description of what happened

 The main data screen had crashed and I had to put a customer on hold while I checked in a copy of our brochure. When I reconnected the customer complained about being left on hold. It was worse still because, when I tried to confirm her details I got the information wrong and asked her to hold while I recalculated the costs. The customer lost her temper and swore. I was really upset.

Reflections on experience Looking back, why did the event or situation turn out that way? What did you do? What did others do? How did you feel? How do you feel now?

I didn t keep the customer informed of the difficulties with the data. When she gave me her details I did not listen properly. I was stressed and tired and didn t record the order accurately. I felt really upset and angry with the computer and with the customer.

Learning from the experience What have you learned from this experience regarding your use of employability skills? What would you do differently in the future?

Communication and Problem Solving: I need to communicate more and better. I didn t realise how fed up the customer was becoming. I would like to be better at understanding and handling difficult situations.

Time Management: I was tired and stressed because I d stopped up all the previous night to finish off a university assignment. I shouldn t have needed to do this if I d planned better.

Action plans What, if any, actions do you need to take as a result of this experience, to continue the learning?
Communication and Problem Solving: My supervisor has agreed to give me training on how to deal with difficult people. I ve also talked through with her how to handle a complaint better and when to call upon help from her.

Time Management: I need to write my coursework deadlines in my diary and work back from there to plan what I need to do when.



EXAMPLE: Now look at how Ravi recorded his positive experience of winning the Employee of the Month award:


Date: 15 June 2008 Place: 4 Star Hotel

What happened Give a description of what happened.

 I received the Employee of the Month award for May. The award is given to recognise exceptional employee performance in contributing towards the hotel s success. As well as the rather embarrassing fact that I was featured in the hotel s in house magazine, I got a wage increase and a free weekend stay at another hotel!


Reflections on experience Looking back, why did the event or situation turn out that way? What did you do? What did others do? How did you feel? How do you feel now?

I have made it a rule to always be positive at work and I think it was my attitude and behaviour over a period of time which got me the award. There was one occasion recently where I was asked to cover staff absence in housekeeping, where I hadn t worked before. I think the managers were impressed by my willingness to give this a go, even though I was worried. I know that customers have also commented on my helpfulness in customer feedback questionnaires. I feel pleased to have received the award, but embarrassed by the attention.

Learning from the experience
What have you learned from this experience regarding your use of employability skills and attributes? What would you do differently in the future?

I think that my motivation and willingness to be flexible and adaptable helped me get this award. Being positive with colleagues and customers over a long period was also important. This is to do with communication and working with others.

I don t think I need to do anything differently.


Action plan
What, if any, actions do you need to take as a result of this experience, to continue the learning?
It is a question of building on this, rather than changing anything substantially. I think I need to keep up the good work!




Reflections on workplace experiences
(5 need to be completed for assignment 2)

Date: Place:

What happened? Give description of what happened.








Reflections on experience Looking back, why did the event or situation turn out that way? What did you do? What did others do? How did you feel? How do you feel now?








Learning from the experience What have you learned from this experience regarding your use of employability skills and attributes? What would you do differently in the future?








Action plans What, if any, actions do you need to take as a result of this experience, to continue the learning?










Mentor/ Supervisor/ Employer signature & & & & & & & & & & & & & & & & & & & & & .


Example of Skill Development Evidence

A portfolio is a collection of evidence of your work that demonstrates skill development. You will need to select evidence from your daily activities that applies to each employability skill you are presenting and complete the employability evidence sheet.

For each piece of evidence you should write a full description, reflection and evaluation and then suggest a plan of action for further development as shown in the following example:



Example

Employability skills evidence sheet (refer pages 23-25)
Employability Skill: Customer Care Skills Reference: CCS.1 Having confidence when dealing with customers

Evidence which needs to be attached, for example: Course attendance certificate, training certificates, letters from clients, guest comment cards, performance appraisal documents, reference from work place / employer

Description, Reflection and Evaluation: On 23 June 2008 I completed the company training module. This involved watching a training video and carrying out role plays. The video covered both standard company procedures and specific techniques to help ease difficult situations. I was able to relate to the examples and felt that I handled the role plays confidently.

A few days later I was able to put my new expertise into practice. We had a potentially very difficult situation with a customer who was smoking in the non-smoking section of the restaurant. I think that I handled it okay and the customer was happy about the solution.


Action Plan for future development: I think my training will help me remain firm and polite and to lose my temper but in future I will discuss with my supervisor ways we could change the way we work to avoid problems arising in the first place.


 
Employability skills evidence sheet template
(10 need to be completed for assignment 2) See example above
Employability Skill:
Reference:



Evidence:



Reflection and Evaluation:






Action Plan for future development: