Nalysis and Evaluation of the service concept of Nandos restaurant

Select a service operation with which you are familiar. This should preferably be in the hospitality and tourism industries, but a related customer service operation would also be possible. If in doubt, check with us.

Based on any sources available, (website, promotional material, press coverage) prepare a statement of the service concept they are setting out to deliver.

From your experience of the service operation as a customer, evaluate whether they are meeting their service promise. Identify particular strengths and/or particular weaknesses in their service delivery.

Recommend ways in which that service could be improved with a justification for your proposals.

Your report should be around 1500 words + diagrams / pictures.