Nalysis of an organisation using cybernetics principles.

Using cybernetics principles analyse an organisation of your choice and report your findings.

Organisation Choice:
John Lewis (Retail Store)
HMV (Retail/Music Store)

Please Include:

6 systems, Variety, Amplification, Attenuation, Homeostasis, Feedback Loops, Recursive Diagram, Recursion, Stability, 3-4 Homeostat and Meta System, Cybernetics (History Of), Managerial Cybernetics, Complexity, VSM (How did it come about?) Key Performance Indicators & KP Measurements, Equilibrium, Management by Exception

An example of layout:

3-4 Homeostat and Meta System
Feedback, Control and Co-Ordination
VSM & Culture

Marks Awarded For:

Application of the VSM and cybernetics principles to the study
Reference to underpining theories
Presentation of the report
Harvard Referencing.

Beer, Stafford, Diagnosing the System for Organisation”, Wiley , 1985, ISBN 0-471-95136-6

Senge P. M., The Fifth Discipline The Art and Practice of the Learning Organisation, Century Business, London, 1990. ISBN 0-712-65687-1

Evans, P., & Wurster, T Strategy & the New Economics of Information,., Harvard Business Review, September October 1997, P71-82.

Hammer M., Reengineering work: Dont Automate, Obilerate, Harvard Business Review, July-August 1990, P104-112

Moore M., A Learning Experience with SSM, OR Insight, Vol 9 Issue 2, April/June 1996, P13-20

Vidgen, R., Stakeholders, Soft Systems, and Technology: Separation and MEdiation in the Analysis of Information Systems Requirements, Information Systems Journal 7, 1997, P21-45.


Please use appropriate journals from Emerald, and other sources.