Ommunication between a?Air traffic controller and pilotsa?

Structure:

Introduction

Environment information flow

Brief history of Air Traffic Controller

Working conditions of busy airport

Communication problems

How to improve communication between Air Traffic Controller and Pilot
o Language technology in Air Traffic Controller

Affective communication
1. communication between pilots
2. communication between pilots and Air Traffic Controller

Human factors in abbreviation communication

Positive communication factors

Conclusion

Also according to this topic you have to mention please:

Centralization and decentralization.
Give some theory.
Give some example.

notes: (references with footnote please)