Ompanies Conflict Resolution in Focus group

It must be written in third person.
The following areas of concern should be checked closely: grammar, punctuation, spelling, word choice, sentence structure, and overall organizational flow. Be sure your paper has citations and references from secondary sources at least two per team member Do NOT use primary sources; these will not be counted as citations or references.

This is my part of the outline

II. Conflict Resolution in Services
B. External Conflicts
1. Conducting Focus Groups
2. Implementing Focus Group Findings