Ompeting Through Operations (Business,International and Management)

You are required to conduct research into a named organisation that offers a range of services or products (or a single service or product). Using this information and combining it with academic input to underpin your statements, present a report to discuss:

a) Which of the five performance objectives (Slack et al, 2004) (that the organisation might aim to achieve) do you consider to be the most vital to its success in their marketplace? You should explain your conclusions using appropriate academic theories, ideas, and/or statements together with information from the field research that you have gathered.

b) Calculate the Design capacity, Effective Capacity and Actual Outputs (Slack et al, 2004) of the organisation. By considering the capacity constraints, outline and calculate the main bottlenecks that affect the organisation.

c) Calculate the capability index for one operation in your operation. What are the potential causes for that variation and what initiatives would you suggest to help reduce that variation?

Key References:

* James, P., Rowland-Jones, R. & OaBrien, L. (eds.) 2009. Operations and Business Systems Management. Harlow, Pearson.
* Slack, N., Chambers, S., & Johnston, R., 2004. Operations Management. 4th ed. London: Pitman Publishing.
Other Instructions.
You may choose a local, national or international organization. We strongly advise you not to conduct your research via the internet and media sources. This will seriously limit the grade possible (Marking Criteria 4 requires students to show a?evidence of academic and field research including primary data collectiona?). Students will perform much better if they collect primary data (e.g. through questionnaires, interviews or visits to their chosen organisation). Past students have found that their research was more productive if they researched a local organization, with whom they could possibly gain an interview and certainly closer awareness of their actual operating activity. (You may wish to use an organisation that is local to your home address or one in which a member of your family or friend works). We therefore strongly recommend this course of action. Appendices are accepted where the additional information offered is produced by you or is of direct relevance. Please do NOT include items such as company reports, booklets etc. These will be ignored. Appendices should not be included in the final word count.

The reference section at the end of the report should not be included in the final word count however tables, diagrams, figures and references mentioned the body of the report ARE included in the final word count. E.g. a?James et al (2007) state thata¦.a? counts as 6 words.

Please note also that correct referencing of source material which you use in assessments is not just good practice, but also is a protection against allegations of the unfair practice or plagiarism. Students are often expected to read widely in texts or journals in preparation for assessments, but not to create a piece of work which is composed significantly of othersa words (even if referenced).

Your own ability to think, reflect, analyse, and synthesise needs to be assessed, not just your ability to select sources.