Omplementary role of organizational learning capability in new service development (NSD) process. ( Research Method)

1) How the sample was chosen
2) Is there any bias in the results/conclusions
3) What type of research method was used (Qualitative/Quantative) and was this the right choice
4) Was the study worthwhile
5) Did they back it up with other references and examples by previous authors

Iam sending the article which I would like to write about.