Omplementary role of organizational learning capability in new service development (NSD) process. ( Research Method)

1) How the sample was chosen
2) Is there any bias in the results/conclusions
3) What type of research method was used (Qualitative/Quantative) and was this the right choice
4) Was the study worthwhile
5) Did they back it up with other references and examples by previous authors
etc..

Iam sending the article which I would like to write about.