Onflict Analysis the role of the mediator
Describe the types of data a mediator may use in conducting a conflict analysis, and explain how this information is utilized in a mediation plan. Be sure to include citations for quotations and paraphrases with references in APA format and style. Suggested page length: less than 500 words.
Analyze conflict and its content.
Explain what to do when resolution does not work.
Explain and apply understanding of mediation and its purposes.
Apply mediation strategies and skill sets to work related conflict issues.
Integrate conflict mediation techniques into organizational culture.
Evaluate organizational conflict resolution and mediation activities.
Please use current academic resources. Some of the resources are:
Cahn, D., & Abigail, R. (2007) Managing conflict through communication. (3rd ed.). Boston: Allyn and Bacon. ISBN: 0205458807
Moore, C. (2003) The mediation process: Practical strategies for resolving conflict. (3rd ed.). San Francisco: Jossey-Bass. ISBN: 0787964468
Wilmot, W., & Hocker, J. (2007) Interpersonal conflict. (7th ed.). New York: McGraw-Hill. ISBN: 0073135542
You may purchase books at
Supplemental References & Readings:
These resources are not required, but may provide assistance in completing your work for this course. Please copy and paste any web links listed below into your browser to view the websites.
Bolton, R. (1986). People skills: How to assert yourself, listen to others, and resolve conflicts (2nd ed.). New York: Simon & Schuster. ISBN: 067162248X
Mayer, B. (2002). The dynamics of conflict resolution: A practitioners guide. San Francisco: Jossey-Bass. ISBN: 078795019X
Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2002). Crucial cnversations: Tools for talking when stakes are high. New York: McGraw-Hill. ISBN: 0071401946
Schwartz, R. (2002). The skilled facilitator: Practical wisdom for developing effective groups. San Francisco: Jossey-Bass. ISBN: 0787947237