Onflict Management Approaches & Human Behaviors (post office)
The intent of the SLP is for you to apply the theoretical and general aspects covered in each module, to real-life and practical cases.
Conflict is an integral part of our lives, and we encounter it in every aspect of our personal and professional activities.
Surely, you have observed (or even participated in) some form of conflict at your workplace, be it a simple but heated interpersonal matter, or a full-scale organizational dispute.
The SLP will always have three short parts you will need to address in EACH module, as described below.
Focus should be put on sections II + III.
As each module deals with a different topic, you can choose on describing and analyzing the same conflict in all modules, or widening your scope and describing different incidents.
Part I Background and Settings (in about ? a page):
The Organization (my organiztion is the post office) Without revealing proprietary information, describe the organization of your choice (It should be one that you are familiar with, so preferably it would be easier, if it would be your own).
The Conflict Describe the workplace conflict issue you have chosen to write about. (not being safe emplloyees going postal
o What is the underlying problem or difference?
o Who are the parties or sides in this conflict?
Choose a Side Choose one of the parties or sides in the conflict and let me know of your choice.
(you can choose either management of union members)
Part II How was it Managed? (in about 1 full page):
Describe Your chosensides decisions and/or behaviors and/or actions to the following:
o What management approach or strategy was chosen to deal with this conflict?
o What were the major considerations behind this choice?
o Was it effective?
Part III What Would You Have Done? (in about 1 full page):
Assuming you are the principal representative for your Chosen side”:
o What would YOU have done in this case?
o What management strategy would YOU have chosen and implemented in this case?