Onflict Management Mediation? Arbitration? slp 5 (post office)

Module 5 SLP Mediation & Arbitration
The intent of the SLP is for you to apply the theoretical and general aspects covered in each module, to real-life and practical cases.

Conflict is an integral part of our lives, and we encounter it in every aspect of our personal and professional activities.

Surely, you have observed (or even participated in) some form of conflict at your workplace, be it a simple but heated interpersonal matter, or a full-scale organizational dispute.

The SLP will always have three short parts you will need to address in EACH module, as described below.
Focus should be put on sections II + III.
As each module deals with a different topic, you can choose on describing and analyzing the same conflict in all modules, or widening your scope and describing different incidents.

Part I Background and Settings (in about ? a page):
The Organization (post office) Without revealing proprietary information, describe the organization of your choice (It should be one that you are familiar with, so preferably it would be easier, if it would be your own).

(i will upload an article about a disable postal employee going postal)
The Conflict Describe the workplace conflict issue you have chosen to write about.
o What is the underlying problem or difference?
o Who are the parties or sides in this conflict?
The Neutral”
o Who was the Neutral”?
o How was he chosen?
Part II How was it Mediated or Arbitrated? (in about 1 full page):
Describe Your chosensides decisions and/or behaviors and/or actions to the following:
o Why was a neutral third part required?
o How did the Neutral facilitate the discussions?
o Was the outcome acceptable by both sides?
Part III What Would You Have Done? (in about 1 full page):
Assuming you were the Neutral in this conflict:
o What would YOU have done in this case?