Onflict managment and mediation : I-Statements
Cahn and Abigail, in chapter 6 of their book Managing Conflict through Communication, provide a multitude of sample statements in how an individual can take responsibility by using I-statements. Independent of this text and from your personal or professional experiences, provide a statement that demonstrates an individual escaping responsibility. Then, turn this statement into an I-statement that demonstrates an individual taking responsbility. Based on the statement you provided, describe the advantages of using the Istatement. Be sure to include citations for quotations and paraphrases with references in APA format and style.
Compare the difference between positive and negative forms of communication, an explain how to use positive communication to avoid conflict.
Analyze conflict and its content.
Apply mediation strategies and skill sets to work related conflict issues.
Integrate conflict mediation techniques into organizational culture.
Cahn, D., & Abigail, R. (2007) Managing conflict through communication. (3rd ed.). Boston: Allyn and Bacon. ISBN: 0205458807
Moore, C. (2003) The mediation process: Practical strategies for resolving conflict. (3rd ed.). San Francisco: Jossey-Bass. ISBN: 0787964468
Wilmot, W., & Hocker, J. (2007) Interpersonal conflict. (7th ed.). New York: McGraw-Hill. ISBN: 0073135542
You may purchase books at
Supplemental References & Readings:
These resources are not required, but may provide assistance in completing your work for this course. Please copy and paste any web links listed below into your browser to view the websites.
Bolton, R. (1986). People skills: How to assert yourself, listen to others, and resolve conflicts (2nd ed.). New York: Simon & Schuster. ISBN: 067162248X
Mayer, B. (2002). The dynamics of conflict resolution: A practitioners guide. San Francisco: Jossey-Bass. ISBN: 078795019X
Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2002). Crucial cnversations: Tools for talking when stakes are high. New York: McGraw-Hill. ISBN: 0071401946
Schwartz, R. (2002). The skilled facilitator: Practical wisdom for developing effective groups. San Francisco: Jossey-Bass. ISBN: 0787947237