Onflict managment and mediation : Power Imbalances
Assignment 3 Discussion: Power Imbalances
Explain how power imbalances can often impede an individuals attempt to manage work related conflict. Be sure to include citations for quotations and paraphrases with references in APA format and style. .
Describe what is conflict and what it means to us, as well as how we interpret it.
Analyze conflict and its content.
Apply mediation strategies and skill sets to work related conflict issues
Cahn, D., & Abigail, R. (2007) Managing conflict through communication. (3rd ed.). Boston: Allyn and Bacon. ISBN: 0205458807
Moore, C. (2003) The mediation process: Practical strategies for resolving conflict. (3rd ed.). San Francisco: Jossey-Bass. ISBN: 0787964468
Wilmot, W., & Hocker, J. (2007) Interpersonal conflict. (7th ed.). New York: McGraw-Hill. ISBN: 0073135542
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Supplemental References & Readings:
These resources are not required, but may provide assistance in completing your work for this course. Please copy and paste any web links listed below into your browser to view the websites.
Bolton, R. (1986). People skills: How to assert yourself, listen to others, and resolve conflicts (2nd ed.). New York: Simon & Schuster. ISBN: 067162248X
Mayer, B. (2002). The dynamics of conflict resolution: A practitioners guide. San Francisco: Jossey-Bass. ISBN: 078795019X
Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2002). Crucial cnversations: Tools for talking when stakes are high. New York: McGraw-Hill. ISBN: 0071401946
Schwartz, R. (2002). The skilled facilitator: Practical wisdom for developing effective groups. San Francisco: Jossey-Bass. ISBN: 0787947237