Onflict resolution/Dealing with difficult people in the workplace

a? PROJECT GUIDELINES
The purpose of this Preparation Guide is to provide you with some direction concerning the content, process, and structure of your final class project. In the sections below are offered some helpful infor/>mation that will prove valuable with respect to facilitating your completion of a course project reflective of the high standards of quality work and personal learning that should be the aim of each participant in the course.
ASSIGNMENT

Members of the class are required to prepare a session project, not to exceed 12 pages in length (excluding appendices), on the broad theme of workplace conflict resolution. Within this broad theme, the project is intended to be an opportunity to explore in some depth some topic related to the course that is of specific significance to you.
In developing the project, select a specific conflict situation of interest to you. Think of yourself as a conflict resolution consultant and assume that a key manager has requested a thorough analysis and recommended course of action to resolve an actual conflict that will make a difference to the future perfor/>mance of the organization.

I was thinking of writing about dealing with difficult people in the workplace. I also have a break down of sections I can e-mail or fax.