Onflict/Negotiation Resolution Problem Solving Scenario
You are the supervisor of your department and have just returned from a family vacation. The minute you get to work,
employees are coming to you and telling you there were several blow-ups/arguments in the department while you were on
vacation. Three employees have been involved in a heated battle and have been taking their stress out on each other
(they used to be good friends). What started out at as just taking stress out on one another and small conflicts has grown
into a heated battle. The three employees perform a vital function in your department, and since the disagreements
started one month ago, the employees havenat been fulfilling their job responsibilities like they have in the past. As a
result, productivity is going down. This constant conflict is taking its toll on the other employees in your department.
Answer the following questions about the scenario above:
1. What is the first thing you would do as the supervisor?
2. What steps would you take to begin resolving the conflict?
3. What could you do in the future to help alleviate these types of conflict?
Your response should be at least 200 words in length. All sources used, including the textbook, must be referenced;
paraphrased and quoted material must have accompanying citations. Any references or citations used should be in APA