Onsumer ADR and the European Directive 2015

i would like at first a brief description of what ADR is and then the critical exploration of online ADR in both UK and Europe as well as overseas for consumers. This is to be discussed with both advantages and disadvantages and how the Directive will help to achieve a positive outcome for all concerned. i must receive this completed by 8pm on Friday 17 July 2015 as i have to submit by 9pm to the university.

Added on 13.07.2015 14:07
please also add a paragraph how consumer ADR differs from the other branches of ADR. Thank you.