ONTEMPORARY BUSINESS COMMUNICATION IN AGLOBALIZED WORLD

3100 words
You are working for an organization which is strategically considering opening an inbound call centre in Manila, Philippines. You have been tasked with writing a report on the feasibility of this from a communication perspective, concentrating primarily on issues of language and politeness. Other departments in your organisation will be researching the non-communication aspects. Assuming that technological capability exists, what issues would you account for in recruitment , from the perspective of this module, and what concerns arise from them.

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