Ormal Complaint Letter (Hospitality / Tourism Industry)
For this activity students are expected to write a complaint letter to any company from whom you, in your opinion, have received bad or at least less-than-satisfactory service during this past summer. You do not have to be extremely upset; it may be simply that the firm did not provide service that met your expectations. You are to obtain the name and address of the appropriate person to whom to complain (this may take some research!) and write a formal letter of complaint. In the letter, you should describe your poor experience (with suitable details) and, if appropriate, you may also suggest an action the company could take to appropriately Recoverin this situation. That is, the resolution you are seeking from the company should be clear.