Ospitality ManagemenT, People Management

HND/HNC Hospitality Management
HNHM 014 People Management
You work in the Human Resource Department of a hospitality organisation of your choice. You have been asked to put together an information document for the benefit of new employees within the department.

About this assignment
Your answer must be laid out as an information document for new employees. It has to be professionally and clearly presented. As it acts as a reference document, it has to be easy to use for the employees. Examples of relevant legislation and any additional resources can be provided in the appendix. A bibliography in Harvard referencing format is required. This assignment covers learning outcomes LO3 and LO4.

LO 3 Managing and developing human resources
Motivation: theories, methods, employee involvement, motivating individuals/teams
Training: techniques, induction, onand off-the-job, in-house, contracted-out, qualifications framework, current occupational standards, future needs
Appraisal and development: schemes, management development, preparing employees for progression, matching organisational needs with employee potential
Reward systems: pay structures, performance related pay, incentive schemes, employee benefits, pensions, company share schemes, medical insurance, sickness benefit, promotions, team rewards
Benefits: for the individual e.g. motivation, pride, job satisfaction, job enrichment, job enlargement, external qualifications; for the organisation e.g. qualified staff, increase in skilled staff, improved results due to increase in quality, well-motivated staff, flexible staff

LO 4 Industrial relations and legislation
Contractual regulations: employment contract, pay, hours, conditions, right to trade union membership
Employment practices: disciplinary and grievance procedures, employment tribunal systems, appeals, arbitration procedures, the role of trade unions, collective bargaining, the role of ACAS (Advisory, Conciliation and Arbitration Service), codes of practice, headhunting staff
Termination of employment: types of dismissal, unfair dismissal, constructive dismissal, redundancy, job restructuring, resignation, retirement
Legislation: UK and EU employment legislation e.g. Sex Discrimination Act 1975, Race
Relations Act 1976, Rehabilitation of Offenders Act 1974, Equal Pay Act 1970, implications of the Working Time Regulation, TUPE (1981); legislation relating to harassment, disciplinary/grievance interviews, first aid requirements, disabled provisions, maternity/paternity issues, flexible employment practices e.g. job share, working from home)

What to submit
an information document
a bibliography of sources used in Harvard referencing format


P3 Evaluate methods of managing and developing human resources
explain the importance of employee motivation and involvement
evaluate a range of training techniques employed within a services industry context
explain the benefits of training and development to the organisation and the individual
explain the role of appraisal and management development schemes within the organisation

– Evaluate methods of managing and developing human resources by not only explaining the criteria but also by analysis of the importance of motivation to both the management and staff
– Evaluating a variety of training techniques and illustrate through a range of examples the benefits of training and development for both the organisation and the individual
– Analyse the role of the appraisal and management development scheme within your chosen organisation

P4 Investigate industrial relations and legislation within the employment relationship.
describe contractual regulations of employment
describe at least two recognised employment practices that contribute to effective people management
explain the constraints imposed by legislation on termination of employment
examine the main features of current employment legislation.

Select a variety of contractual regulations of employment that are relevant to your organisation
Analyse how your chosen 2 recognised employment practices contribute to effective people management within your chosen organisation
Analyse the constraints imposed by legislation on termination of employment. Show the possible benefits for the employee.
Give the strengths and weaknesses of current employment legislation.


organisation of my choice is Pub or Bar in London

this is not an essey but information document thx.