Overnment & Business the service user as the stake holder
Review the literature in the referencing requirements ( can use 12 in essay) and :
– Providing an overview of the main issues being considered and debated in the literature
– Critically evaluating the literature: for example examining the quality of the data available on it and what aspects of the topic might have been missed or in need of further/more detailed consideration
– Outlining what the literature tells us about the current state of the stakeholder or the stakeholder interaction selected.
The assessment criteria used will be the following:
– Structure and coherence of the essay
– Coverage of the literature
– Clarity of the arguments
– Analytical insight
Hyde, P. and Huw, T. (2004) Service design, culture and performance: Collusion and co-production in health care, Human Relations, 57:11, 1407-26.
Newman, J. and Vilder, E. (2006) Discriminating Customers, responsible patients, empowered users: consumerism and the modernisation of healthcare, Journal of Social Policy, 36:2, 193-209
Askheim, O. (2005) Personal assistancedirect payments or alternative public service, Disability and Society 20:3, 247-60
Barnes, M. Et al (2008) Designing citizen centred governance, York: Joseph Rowntree
Bellemere, G. (2000) End users: Actors in the industrial relations system? British Journal of Industrial Relartions,38:3, 383-405
Beresford, P. (2006) Developing inclusive partnerships: User-defined outcomes, networking and knowledgea case study, Health and Social Care in the Community, 14:5, 436-44
Bolton, S.(2002) Consumer as king in the NHS, International Journal of Public Sector Management, 15:2, 129-39
Dibben, P. And Bartlett, Local government and service users: Empowerment through user-led innovation? Local Government Studies, 27:3, 43-58
Fotaki, M. (2011) Towards developing new partnerships in public serves, Public Administration, 89:3. 933-55
Harris, J. (1999) State social work and social citizenship in Britain: From clientelism to consumerism. British Journal of Social Work, 29: 915-937
Hodge, S. Participation, discourse and power: A case study in service user involvement, Critical Social Policy 25:2, 164-79
Joshi, A. and Moore, M. (2004) Institutionalised Co-production: Unorthodox public service delivery in challenging environment, Journal of Development Studies, 40:4, 31-49
Kessler, I. and Bach, S. (2011) The citizen-consumer as industrial relations actor: New ways of working and the end use in social care, British Journal of Industrial Relations, 49:1, 80-102
Leadbetter, C. (2004) Personalisation through Participation: A New Script for Public Services, London: Demos.
Needham, C. (2009) Policing with a smile: Narratives of consumerism in New Labouras criminal justice policy, Public Administration, 87:1, 97-116
Needham, C. and Carr, S. (2012) Co-production: an emerging evidence base for adult social care transformation, Social Care Institute of Excellence Research Briefing 31.
Newman, J. (2005) Enter the transformational leader: Network governance and the micro politics of modernization, Sociology, 39:4, 717-34
OaReilly, D. And Reed, M.(2010) Leaderism: An evolution of managerialism in UK public service reform, Public Administration, 88:4, 960-78
Rosenthal, P. And Peccei, R. (2006) The social construction of clients by services in reformed welfare administration, Human Relations, 59: 1633-58
Scourfield, P. (2007) Social care and the modern citizen: client, consumer, service user , manager and entrepreneur, British Journal of Social Work, 37: 107-22