Ow can the application of information and communication technology (ICT) improve public services?

The essay must be no more than 3500 words and no less than 25 references

Referencing Requirements:
The subject is Public Management and Organisations . This is sources. You also can use your own sources. Asgarkhani, M. (2005). Digital government and its effectiveness in public management reform A local government perspective. Public Management Review , 7, 3, 465-487. Brown, D. (2005). Electronic government and public administration. International Review of Administrative Sciences , 71, 2, 241-254. Dunleavy, P., Margetts, H., Bastow, S. and Tinkler, J. (2008) Digital Era Governance , Oxford, Oxford University Press. Dunleavy, P., Margetts, H., Bastow, S. and Tinkler, J. (2006) New public management is dead long live digital-era governance, Journal of Public Administration Research and Theory , 16, 3, 467-494. Flynn, N. (2010) Public Sector Management, 6 th Edition, Sage, London. Gasco, M. (2003). New technologies and institutional change in public administration. Social Science Computer Review , 21, 1, 6-14. Gil-Garcia, J. R., and Pardo, T. A. (2005). E-government success factors: Mapping practical tools to theoretical foundations. Government Information Quarterly , 22, 2, 187-216. Hatford S., Obstfelder, A. and Lotherington, A. (2009) Beyond implementation and resistance: how the delivery of ICT policy is reshaping healthcare, Policy and Politics , 37, 1, 113-128. Irani, Z., Love, P. E. D., Elliman, T., Jones, S., and Themistocleous, M. (2005). Evaluating e-government: learning from the experiences of two UK local authorities. Information Systems Journal , 15, 1, 61-82. Khalil, O. E. M. (2011) e-Government readiness: Does national culture matter?, Government Information Quarterly, 28, 388-399. Murdock, G., Lister, R. and Kellard, K. (2008) Digital Citizenship, Bristol, Policy Press. Public Management Review (2009) Special issue: e-Government and institutional change, 11, 6. Pollitt, C. (2012) New Perspectives on Public Services: Place and Technology, Oxford University Press, Oxford. West, D. M. (2004). E-government and the transformation of service delivery and citizen attitudes. Public Administration Review , 64, 1, 15-27.