Ow can the application of information and communication technology (ICT) improve public services?
The essay must be no more than 3500 words and no less than 25 references
The subject is Public Management and Organisations . This is sources. You also can use your own sources. Asgarkhani, M. (2005). Digital government and its effectiveness in public management reform A local government perspective. Public Management Review , 7, 3, 465-487. Brown, D. (2005). Electronic government and public administration. International Review of Administrative Sciences , 71, 2, 241-254. Dunleavy, P., Margetts, H., Bastow, S. and Tinkler, J. (2008) Digital Era Governance , Oxford, Oxford University Press. Dunleavy, P., Margetts, H., Bastow, S. and Tinkler, J. (2006) New public management is dead long live digital-era governance, Journal of Public Administration Research and Theory , 16, 3, 467-494. Flynn, N. (2010) Public Sector Management, 6 th Edition, Sage, London. Gasco, M. (2003). New technologies and institutional change in public administration. Social Science Computer Review , 21, 1, 6-14. Gil-Garcia, J. R., and Pardo, T. A. (2005). E-government success factors: Mapping practical tools to theoretical foundations. Government Information Quarterly , 22, 2, 187-216. Hatford S., Obstfelder, A. and Lotherington, A. (2009) Beyond implementation and resistance: how the delivery of ICT policy is reshaping healthcare, Policy and Politics , 37, 1, 113-128. Irani, Z., Love, P. E. D., Elliman, T., Jones, S., and Themistocleous, M. (2005). Evaluating e-government: learning from the experiences of two UK local authorities. Information Systems Journal , 15, 1, 61-82. Khalil, O. E. M. (2011) e-Government readiness: Does national culture matter?, Government Information Quarterly, 28, 388-399. Murdock, G., Lister, R. and Kellard, K. (2008) Digital Citizenship, Bristol, Policy Press. Public Management Review (2009) Special issue: e-Government and institutional change, 11, 6. Pollitt, C. (2012) New Perspectives on Public Services: Place and Technology, Oxford University Press, Oxford. West, D. M. (2004). E-government and the transformation of service delivery and citizen attitudes. Public Administration Review , 64, 1, 15-27.